In the event that the Wrappz product received by you is in a damaged or defective condition, or if it does not materially match the description or pictures on the website, please contact us at [email protected] and include a photograph that shows the issue so we can investigate. We will offer to send a replacement or alternatively a refund will be issued should we agree with your claim.
If you have requested a refund we may ask you to return the order to us. In all cases you must return the item unused and in the same condition as supplied to you.
Return costs are not pre-paid. Postage or other return costs will be the customer's responsibility. You must return the goods, together with their packaging, in the same condition as supplied to you. Returns are sent at your risk and we therefore recommend using a Signed For service
The item is the wrong colour or size
If we have sent you the wrong colour or size by mistake, please contact us at [email protected] and include a photograph that shows the issue. We will offer to send a replacement or alternatively a refund will be issued should we agreed with your claim.
However, if we have sent you the colour or size you ordered we cannot accept it for return as it has been made just for you. Please do check these carefully, as colours can appear differently on different monitors.
The image quality is not as good as expected
When you are uploading artwork it is your responsibility to supply us with an image that is of good enough quality. This is further made apparent when using the designer tool. Artwork uploading and printing is fully automated and will not be checked.
The delivery address I gave was incorrect
Once dispatched, if the order is returned to us by the Royal Mail due to either an insufficient or incorrect address being entered, we will notify you and should you request that the order be re-dispatched we will send a payment request for the postage charge again. The order will not be re-dispatched until this payment is received..
What to do if the item is faulty
If the product we have sent you is faulty or damaged please do not hesitate to contact us at su[email protected] including a photograph to show the issue.
If a product incurs damage within a 14 day period after delivery we will investigate the issue. We cannot be held responsible for any damage incurred after this period.
Returning the item
Should we request that you return your order, please send to the address below: